Returns and refunds

We want you to be happy with your order. These are your rights and how returns work.

Changed your mind

You can cancel your order for any reason within 14 days of receiving it. Tell us by emailing support@deliverup.co.uk with your order number, then send the item back within 14 days of telling us. Items should be unused and, where possible, in their original packaging.

We will refund the price you paid, including the standard delivery charge, within 14 days of receiving the item back (or proof that you have sent it). You pay the cost of sending it back unless the item is faulty or we sent the wrong thing. Please email us before sending anything: we will give you the returns address.

Some items cannot be returned once opened for hygiene reasons (for example earrings or personal care products), and personalised items cannot be returned unless they are faulty.

Faulty or damaged items

If something arrives faulty, damaged or not as described, you are entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Within 30 days of delivery you can ask for a full refund. Email us a photo of the problem and your order number and we will sort it out, usually without needing the item back.

Refunds

Refunds go back to the card or payment method you used. It can take a few working days for your bank to show it.